Answers to the most common questions
Get instant answers with our AI Support Chat built right into the app. Click the "Help" button in the bottom-right corner of any screen for 24/7 assistance with any Autotabit feature. You can also ask about your own numbers, like "What was my profit last month?" Need a real person? The chat can open a support ticket for you.
It takes about 2 minutes. After you sign up, a short setup wizard walks you through it:
See the Setup Wizard guide for each step.
Some of them. See all of them on the Free Tools page.
Up to 2 years. Go to Orders → Sync Orders and pick a range (up to 2 years). The first sync may take a few minutes depending on how many orders you have. After that, Auto Sync keeps new orders coming in while the app is open.
Yes! Autotabit is a web app that works on any device with a browser. You can also install it as a PWA (Progressive Web App) on your phone for quick access from your home screen.
Yes. Autotabit works with eBay seller accounts on eBay US (ebay.com), eBay UK (ebay.co.uk), eBay Australia (ebay.com.au) and eBay Germany (ebay.de). Your numbers show in your own currency, and sourcing trips use your country's mileage rate (km in Australia and Germany). The app is in English, and in German for eBay.de accounts (Settings > Preferences > App language). The Tax Center and Sell Similar are built for US sellers, so they're turned off for UK, Australian and German accounts for now. Plans are billed in US dollars; for eBay UK, Australia and Germany accounts, Stripe shows the amount in your currency at checkout and adds VAT/GST where it applies.
Yes. Autotabit uses eBay's official OAuth system—the same secure method used by all major eBay tools. Autotabit reads your sales and inventory, and only changes your listings when you start an action (like End & Relist or Promote) or turn on a rule (like Auto Markdowns). We cannot make purchases, message buyers, move your payouts, or access your payment info.
Autotabit can:
Autotabit only takes these actions when you start them or turn on a rule. It cannot make purchases, message buyers, change account settings, or access your payment information.
You can disconnect from within Autotabit in Settings, or directly from eBay:
Your data in Autotabit will remain—only the live connection is removed.
eBay connections expire from time to time. To reconnect:
Your data is kept, and you're good to go.
There are five ways to add COGS:
Sync never overwrites a COGS you entered.
Tap "Bulk COGS" on the Inventory or Orders screen. It opens on items that are missing a cost, active listings first, then sold orders.
Tap "Save All Changes" when you're done. Nothing saves until you do.
Enter the cost of one unit. Each order gets that cost × the units the buyer bought, and multi-unit orders show a ×N badge in Orders. In an order's Edit Costs, the box asks for the total for all the units in that order.
If you change an item's cost later, sold orders with no cost are filled in, and Autotabit asks before changing orders still at the old cost. Orders where you typed your own cost are never changed. Tap the item and use Show all sales to see every sale of the listing.
Bought more of the same item at a new price? Tap the item, then + Add a batch under COGS, and enter the new units and their cost. Sales use the oldest batch's cost first, so you don't have to type a cost on each order.
Sell Similar and End & Relist check eBay's count against Autotabit's first. If they don't match, it asks you to physically count before listing, so you never list more than you have.
New listings come in from eBay with a $0 cost, so Autotabit counts $0 as a cost you haven't entered yet. That's why the Dashboard To Do box shows items that "need cost entry."
If an item really was free, tap it in Inventory and check No cost - this item was free under COGS. It stays at $0 and drops out of the To Do count and Bulk COGS "Missing Only." Typing a cost above $0 unchecks it, and the mark stays if you relist the item.
Already sold it? Expand the order in Orders, tap Edit Costs, and check the same box.
Yes. Tap the small ✕ on the right of a To Do line to hide it. You can hide orders to ship, unpromoted 30+ days, need storage location, ended items, listed early January, and prices lowered by Auto Markdowns. Hidden reminders stay hidden on every device until you bring them back with Show hidden under the To Do box.
Reminders that affect your profit (items that need a cost, labels to void, same item?, shipped with no shipping cost) or could lead to an oversell (sold, still listed elsewhere) can't be hidden. More about the To Do box
On a computer they're grouped under More tools in the sidebar. Click it to open the group. It stays open until you close it, and opens on its own when you're on one of those screens. On a phone they're under More in the bottom bar, same as before.
Tap Share next to Net Profit on the Dashboard, on an order in Orders, or on a trip in Sourcing. Pick what to show (dollar amounts, item names, photo, store names), choose Post or Story, then tap Make share link to post it or copy the link.
Anyone with the link can see the card, and only what you chose to show. Order numbers and buyer names are never on it. Remove a link anytime under "Your share links." Share cards are on every plan. More about share cards
Open the trip on the Sourcing screen, tap the stop, and tap "Tag Items". Switch to the "Sold - Needs Cost" tab, which lists sold items whose order has no COGS yet. Select the item, set or auto-split the cost, and save. The cost is added to the sold order, its profit updates, and the trip counts it as sold.
Type any words from the title in the search box on Inventory or Orders, in any order. You can also paste an eBay listing link, type the eBay item number or order number (with or without dashes), or a price like $29.95. Capitals, apostrophes and hyphens don't matter, so "levis" finds Levi's and "gt2000" finds GT-2000. Put a word in "quotes" to match whole words only: "mens" finds Mens and Men's but not Womens, and "nike air max" finds that exact phrase. On Orders, the tab and date bar still apply, so pick All Time to search every date. Orders shows how many matched; if there are more than 200, use Load 200 more or Show all at the bottom. On Inventory's Active tab, the Listed: buttons show only items first listed in a period, and Needs cost shows only items still missing a cost.
On the Sourcing screen, tap Take photo in the Look up solds card and snap the item with its brand or tag in view (on a computer, tap Upload photo and pick a photo from your files). AI writes a search phrase you can edit, then Search eBay sold opens eBay's sold listings for it. You get 30 photo lookups a month on the free plan and 500 on paid plans; typing a search yourself is always free. The photo isn't saved.
Use Max buy price in the Look up solds card on the Sourcing screen. Set your goal once ($ profit, % ROI, % margin or × your money, plus your label cost, promoted rate and seller type) with Set your goal or in Settings → Sourcing. Then type the typical sold price, and the shipping if the buyer paid it. It shows the most you can pay after eBay fees, the promoted fee and the label, the same math as the free sourcing calculator. Type the price tag in Store price to get a Buy or Pass answer.
On the Sourcing screen, use the period buttons under the search box (This Month, Last Month, This Quarter, This Year, Last Year), or tap "Find by date", pick the month and tap "Show all of" that month. To see one store, type it in the search box, for example "shop goodwill". The cards at the top change to match, so you see what you spent, items found and miles for just that period or store.
A new listing has the same title as one that ended without selling or came back as a return or canceled sale, but it has all-new photos, so Autotabit can't tell if it's the same item. On the Dashboard To Do, tap Same item came back to move the cost and trip tags to the new listing (so the cost isn't counted twice), or New item to leave it alone. When the new listing reuses any of the old photos, this happens automatically. A normal sale with the same title is treated as a different item, so add the new one's cost yourself.
Autotabit syncs your eBay listings so you can see days listed, current price, estimated profit, and more. When an item sells, it moves from Inventory to Orders automatically.
Yes! You can manually log sales from Poshmark, Mercari, Facebook Marketplace, or any other platform. Just go to Orders and click "Log Sale" to add a manual sale with all the details.
Yes. In Inventory, tap an item and use Also Listed On to tag the other platforms it's listed on. When it sells, the Dashboard To Do box shows "sold, still listed elsewhere". Tap it, remove the listing on that platform, then tap Delisted. Autotabit doesn't log in to other platforms, so it only knows the ones you tag.
End & Relist helps you refresh stale listings to boost visibility in eBay search. Find it in the sidebar menu.
Either way, your COGS, trip links, notes, source, and storage location move to the new listing.
Partly. Sales, fees, and profit from variation listings sync like any other order. Tools that change the listing on eBay don't support them yet, so they stop instead of risking an oversell: End & Relist, Sell Similar, Auto Markdowns, quantity updates from Log Sale and Delete Sale, and pushing a title or description to eBay. Make those changes in eBay Seller Hub.
Auto Markdowns lowers prices step by step on fixed-price eBay listings that haven't sold. Find it in the sidebar (or under More on mobile). It's on every plan, including Free.
Auctions are never changed, and if you raise a price yourself after a markdown, the rule leaves that item alone. See the Auto Markdowns guide for details.
Leave the COGS on the order. Profit is calculated automatically from the sale, fees, labels, COGS, and refund, so the order will show the loss. Only use "Item Returned?" in Edit Order when the item actually came back to you - it sets that order's COGS to $0.
The AI Listing Optimizer uses Claude AI to improve your titles and descriptions for better search visibility. You'll find it in two places:
For eBay listings, the AI looks at the listing's photos, condition and description, keeps every real detail in your title, and tells you when your title is already strong. A "Check before you post" box shows only when a tag or label in your photos does not match the title. Review the suggestions before pushing them to eBay. Free users get 100 optimizations per month; paid plans get 500.
Open a support ticket. A real person reads every ticket and replies, usually within 24 hours. There are two ways:
When support replies, you get an email and a red dot on the Help button. Read and answer the reply in Settings > Support Tickets, and click This is solved when you're all set.
Yes. Open the chat with the "Help" button and ask about your own numbers, for example:
The chat uses the same math as the app's screens and always says which dates it used. It only reads your data and never changes anything. Free users get 25 of these questions per month (how-to questions are still answered after that); paid plans and the 7-day free trial have no separate limit.
On eBay, return labels and carrier adjustments (like underpaid postage) are charged weeks after the sale and are hard to find. In Autotabit, open the chat with the "Help" button and ask:
The chat reads eBay's financial records live and lists each label charge with its date and amount, showing which one was the original label and which came later. On the Orders screen, tap an order to see it too: the original Shipping Label, any later charge on its own line underneath (like a return label or underpaid postage), and any Label Refund / Credit. Your profit already counts all of them.
Listings that ended with items left over (never sold, or a multi-quantity listing that partly sold and then ended), have a cost, and weren't relisted show up in the Dashboard To Do box as ended items - still have them? Choose Still have it, Donated, or Discarded (with the date) so your year-end inventory and cost records are right. Until you answer, the Tax Center leaves them out of ending inventory and shows them as not confirmed. You can change an answer later under Already marked.
Your ending inventory for a year is saved on January 1. During January it updates every night so late sales and edits are picked up, and on February 1 it locks. You can lock it sooner in the Tax Center: pick the year and use Lock [year] ending inventory in the Inventory section. The locked amount is also next year's starting inventory, so the two years always agree, even if you relist or edit items later.
If you edit items from a locked year, the Tax Center shows the difference on a Changes after year-end lock line so the totals still add up. Locking can't be undone from the app; if a locked year needs correcting, email support@autotabit.com.
The Tax Center's eBay Form 1099-K Check works out what the form should show from your orders, the same way eBay does: item price plus the shipping buyers paid, with canceled orders and sales tax left out and refunds not subtracted. Type box 1a and box 3 from your form and tap Compare.
If it doesn't match, open Show by month and compare with boxes 5a-5l. A few orders near the end of a month can land in the next month on eBay's form. If a month is off by more, re-sync that month in Orders with a custom date range.
In the Tax Center, pick the year and tap Download for my accountant. You get one .zip file with the PDF report and spreadsheets of every order, expense, mileage trip and unsold item for that year, plus a README that explains each file.
Items tagged to a sourcing trip use the trip date. For other items, tap the item in Inventory and set Purchase Date, or set it for many at once in Bulk COGS with Purchase date for selected. Without one, Autotabit uses the date you listed the item. Items listed January 1-14 also show in the To Do box (listed early January - bought last year?) so you can say which year you bought them.
Yes. After an order sync, any order charged for two or more labels that haven't been voided shows up in the Dashboard To Do box as possible duplicate labels, with the extra amount and the date to void by. eBay allows 28 days from printing to void a label. Tap Open in eBay to void it there, and the alert clears once eBay's credit arrives. If the order really did ship in more than one box, tap Not a duplicate (multi-box). A label bought on an order the buyer then canceled shows in the same list as Order canceled - label not voided, and counts as a loss on that order until it's refunded.
Use the Promote Listings screen (found in the sidebar) to bulk-add items to eBay's Promoted Listings campaigns. The Automatic tab (Auto Promote) does it for you every morning: listings that haven't sold after the number of days you pick are promoted at your ad rate, skipping items that would make less than your minimum profit. The Pick items yourself tab promotes a batch right now.
Autotabit creates or finds a campaign named "Autotabit - X.X%" matching your ad rate.
In the Tax Center's Expenses section, choose Standard mileage (your sourcing trip miles × the IRS rate) or Actual costs (gas, repairs and other expenses you logged as Car & truck). Only the method you choose is counted, so your car isn't counted twice. Parking & tolls count with either.
Each year keeps its own choice. If you haven't picked one, Standard mileage is used, and a yellow note asks you to choose when that year has Car & truck expenses. Which method fits you is a question for your tax preparer.
Go to the Expenses screen to add any business expense—shipping supplies, software subscriptions, parking and tolls, etc. (miles go on your Sourcing trips). Expenses are categorized and included in your profit calculations and tax reports.
When you add an expense, Autotabit suggests a category about a second after you type the description or "Purchased From". Common stores and words like USPS, Uline, or gas match instantly; anything else is suggested by AI.
On the Expenses screen, use the search box above the list. It matches the vendor, description, category or amount. You can also pick This month, This year, Last year or All, and choose a category. The line under the filters shows how many expenses match and their total.
Yes. In Settings → Sync Preferences, turn on Auto-add eBay fees not tied to a sale. Your eBay Store subscription, insertion fees, listing upgrades like Bold and express payout fees are added to Expenses with eBay's date and amount, including past charges back to your oldest order (up to 2 years). Store months you already entered yourself are skipped, and fees on a sale stay on the order, so nothing is counted twice.
Find these under "Reports" in the sidebar (or More on a phone):
The Dashboard gives a KPI overview, and the Tax Center (its own menu item) gives a yearly Schedule C style estimate to share with your tax preparer. Reports export to CSV, Excel, or PDF where the export buttons appear.
Autotabit's AI features (the support chat, AI Listing Optimizer, and expense category suggestions) use Claude by Anthropic. Each feature sends only what it needs, such as your chat question or the listing you're optimizing (including its eBay photos). Your password, payment details, and eBay login tokens are never sent, and your data is not used to train AI models.
To turn AI off, go to Settings and turn off Use AI Features. While it's off, the support chat is removed and no data is sent to Anthropic. You can turn it back on anytime. See our Privacy Policy for details.
Your data is stored securely in our database hosted on Supabase's infrastructure with enterprise-grade security. All data is encrypted in transit and at rest. You can export or delete your data at any time.
Yes! In Settings, under Your Data, tap "Export All Data" to download a full backup (JSON file). Reports and the Tax Center also export to CSV, Excel, or PDF. Your data belongs to you.
If you cancel your subscription, your account reverts to the free tier. Your data remains accessible. If you delete your account entirely, all data is permanently removed within 30 days.
Yes! Autotabit is free for stores with up to 30 active listings. You get full access to all features—no credit card required, no time limit. Perfect for getting started or smaller stores.
Pricing is based on your store size:
Enterprise metered pricing: The $39.95 base includes up to 2,000 active listings. If you exceed 2,000 listings, you're automatically billed an additional $10 for each 1,000 listings (rounded up). For example: 2,500 listings = $49.95/mo, 3,200 listings = $59.95/mo. Your bill adjusts automatically as your store grows or shrinks—no plan changes needed.
See our pricing page for details.
You can cancel anytime from your Settings page in the app, or manage your subscription here.
You'll retain access until the end of your current billing period, then your account reverts to the free tier.
Autotabit offers a free forever tier (up to 30 listings) so you can try everything before paying. New subscribers get a 7-day free trial on any paid plan. If you cancel within the trial period, your card won't be charged. If you're coming back, the trial applies again once 90 days have passed since your last plan ended.
After the trial, you can cancel anytime. Your subscription continues until the end of your current billing period, then reverts to the free tier. No additional charges after cancellation.
When you reach 95% of your limit (for example, 190 of 200 listings on Starter), the Inventory screen shows a heads-up with an Upgrade button, so you have time to upgrade before anything is skipped. Your existing data is never deleted—you just won't be able to sync new listings until you upgrade or reduce your active count.
While listings are being skipped, the Dashboard To Do shows how many of your eBay listings aren't in Autotabit yet. When there's room again (after an upgrade, a sale, or ended listings), the next full sync brings them in on its own, or tap that To Do line to sync them in right away.
eBay can take 24-48 hours to finalize fees on new orders. Go to Orders and tap "Refresh Fees" to re-check the last 90 days. It shows any orders whose fees changed. If fees still look wrong after a couple of days, contact support.
Make sure your eBay connection is active (check Settings), then tap "Sync Orders" and choose a longer range. New orders can take a few hours to appear from eBay, and canceled orders are in the "Canceled" tab. Contact support if orders are still missing.
eBay limits how many listing reads an app can make in a day, so the two big pulls have a daily allowance. Fetch All Descriptions gets up to 1,000 descriptions a day - run it again the next day for the rest. Full Sync can read up to 300 pages (60,000 listings) a day, and your first full sync of the day always runs. Quick Sync, Auto Sync and new listings' descriptions are not affected.
This only counts things you add by hand. Listings and orders that sync from eBay never count. Free plan: 500 inventory items, 500 logged sales, 1,000 expenses and 500 sourcing trips added by hand. Paid plans: 20,000 each (10,000 sourcing trips). If you see "This entry is too large to save", shorten the note or description and save again.
Autotabit has an update that an open tab needs. Tap Reload to load it - nothing you saved is lost. On the Dashboard, the app reloads by itself right before a sync when nothing is open.
eBay didn't answer for part of your listings during a Full Sync or Custom Range sync. Autotabit already tried them again once. Tap Retry failed pages to load just those - there's no need to run the whole sync again.
With Auto Sync on, the daily full sync adds a Listings not found on eBay line to the Dashboard To Do box. Or run a Full Sync from the Inventory screen yourself. Either way, Autotabit shows a popup of any active items it couldn't find on eBay (it double-checks each one with eBay first). Choose "Mark All Ended", or "Review Manually" to Keep Active, Relist, or Mark Ended one at a time. If eBay removed a listing for a policy reason, check eBay's email or message about it to see which rule it broke. Fix that first (title, photos, item specifics or description), then relist it on eBay. Relisting without the fix can get it removed again and may count against your account. The next sync picks up the new listing and moves your COGS and trip tag over. If you changed the title a lot, enter the cost by hand.
eBay sent no label charge for that order. Usually eBay paid the label (for example Authenticity Guarantee on sneakers $75 and up), the buyer picked it up, or you bought the label outside eBay. After 7 days the order shows in the Dashboard To Do box as shipped orders with no shipping cost. Choose eBay paid the label, Local pickup, or Enter label cost to type what you paid. You can also open the order in Orders and enter it under Shipping Cost.
The item's cost hasn't been entered yet. Use Bulk COGS to fill in missing costs, tag the item to a sourcing trip, or tap the item and enter it. The Dashboard To Do box also shows how many items need a cost.
Try these steps:
If issues persist, contact support with details about what's slow.
Try resetting your password using the "Forgot Password" link on the login page. If you still can't access your account, contact support with your email address.
We're here to help. In the app, open a ticket from Settings > Support Tickets and a real person will reply, usually within 24 hours. You can also email us.
Email Support