Last updated: November 9, 2026
The Short Version: We collect only what's needed to provide the service. Your eBay data is synced to your Autotabit account and stored securely. Our optional AI features send the specific information they need to our AI provider, Anthropic, which does not use it to train its models. We never sell your data or share it with third parties for marketing purposes.
This Privacy Policy explains how Autotabit ("we," "us," or "our") collects, uses, and protects your information when you use our website, web application, mobile app, and related services ("Service").
We are committed to protecting your privacy and being transparent about our data practices. This policy applies to all users of Autotabit.
Understanding our architecture helps explain our privacy practices:
| Data Type | Purpose |
|---|---|
| Email address | Account creation, login, support, important notifications |
| Password (hashed) | Account authentication (we never store plain-text passwords) |
| Subscription status | Manage your plan and access level |
When you connect your eBay account, we sync and store:
We store information you manually enter or upload:
When you use the in-app support assistant, we store your questions and the assistant's answers along with your account email. We use these logs to provide support, fix problems, and improve the assistant. They are deleted when you delete your account.
We collect basic usage information:
This usage data helps us understand what features are working well and where we can improve. Our feature-usage tracking does not record the content of your listings or your financial details.
Payment processing is handled by Stripe. We do not store your credit card information. Stripe provides us with limited information such as the last 4 digits of your card and billing address for receipt purposes.
For accounts connected to eBay outside the United States (for example eBay UK, Australia and Germany), Stripe sells the plan to you as the merchant of record (Stripe Managed Payments). Stripe then handles your billing details, sales tax or VAT, and receipts under its own privacy policy.
Our referral program is currently paused. If you joined it to receive payouts, Stripe collects the identity and bank details needed to pay you through Stripe Connect. We do not receive or store your bank account details. We store your Stripe account ID, its status, and your referral and payout history.
If you make a share card, we save the card's pictures and the numbers and details you chose to show, and publish them on a public page at app.autotabit.com/s/…. Anyone with the link can see that page, and sites where you post the link may show and keep a preview of it. Share cards never include order numbers, buyer names, or your email. An order card can include your listing's first photo if you turn Photo on, and a trip card can include store names if you turn them on. You can remove a share link at any time from the Share window, which takes down the page and its pictures; copies already saved by other sites or people are outside our control. Deleting your account removes all your share cards.
The Autotabit extension for Google Chrome adds fee lines and price boxes to eBay search, sold and item pages, and lets you look up a photo's eBay sold prices from the right-click menu.
Autotabit's use of information received through the Chrome extension follows the Chrome Web Store User Data Policy, including its Limited Use requirements. The extension is not affiliated with eBay.
The contact form on our German legal notice page (autotabit.com/de/impressum) emails your name (optional), email address and message to our support mailbox so we can answer you. We don't store the message anywhere else. To limit spam, we keep a scrambled (hashed) copy of your email address and the time you sent it, and delete it after 30 days. We don't send you a copy and don't add you to any mailing list.
When you connect your eBay account:
Autotabit requests the following eBay permissions:
We only change your eBay listings or campaigns when you start the action. We cannot:
You can disconnect Autotabit from your eBay account at any time through your eBay account settings (Account > Permissions > Third-party access) or through the Autotabit Settings page.
We use data from eBay only to provide the features you use in Autotabit, such as syncing, profit calculations, reports, and the actions you ask us to take on your eBay account. We do not sell eBay data, use it to train AI models, or use it to identify or compare individual sellers. Buyer usernames that come with your orders are used only to show you your own orders. When you delete your account, or eBay tells us an eBay account has been closed or asked for its data to be deleted, we delete that data as described in Section 10.
Some Autotabit features use Claude, an AI model provided by Anthropic, PBC. When you use one of these features, we send Anthropic only the information that feature needs:
| Feature | What is sent |
|---|---|
| Support assistant | Your question, recent messages in the conversation, and, when you ask about your own numbers, the relevant figures from your account (such as sales totals, profit, store results, item titles, and expenses) |
| AI listing optimization | The listing's title, description, condition, and item details, plus up to 8 of its eBay listing photos |
| Expense category suggestions | The description and vendor you type for an expense, when our built-in keyword matching cannot pick a category. This runs automatically as you type. |
| Receipt scanning | The receipt photo you scan |
| Photo lookups (Look up solds) | The photo you take of an item, to identify it and write a search phrase. We don't keep the photo; we only count that a lookup was used. |
| Photo lookups from the Chrome extension | The photo you right-click. Our server downloads it from the web address you clicked and sends it to Anthropic to write a search phrase. We don't keep the photo; we only count that a lookup was used. |
We do not send your password, payment details, or eBay tokens to Anthropic. Anthropic processes this data under its commercial terms, which do not allow it to use our customers' data to train its models. Anthropic keeps this data only for a limited time, as described in its policies.
You can turn AI features off at any time in Settings under AI Features. While they are off, none of the data above is sent to Anthropic and the support assistant is removed. You can turn them back on whenever you like.
AI answers can contain mistakes. Please check important figures against your Dashboard and reports.
We use your information to:
We take data security seriously:
We do NOT sell your data. We only share data with the service providers that help us run Autotabit:
We may also disclose information if required by law or to protect our rights.
If Autotabit is sold, merged, or transferred to another company, your information may be transferred as part of that deal. The new owner must follow this Privacy Policy for the information transferred, and we will tell you by email or in the Service before your information becomes subject to a different policy.
We may combine data from many Autotabit users into statistics that don't identify any user, eBay buyer, or store - for example, the average number of miles per sourcing trip. We may publish these statistics, for example in our blog. We only publish a statistic when it includes enough users that no one can be singled out. We never publish an individual user's data, item titles, buyer details, or anything that could identify you. Statistics that use data from eBay are only published where eBay's developer terms allow it.
Autotabit integrates with:
We retain your data for as long as your account is active. When you delete your account:
You can export all your data before deleting your account.
You have the right to:
To exercise these rights, visit your Settings page or contact us at support@autotabit.com.
In the Autotabit app, we use only essential cookies and similar storage for:
Our marketing website (autotabit.com) uses Google Analytics cookies to count visits and see which pages are useful. We do not use advertising cookies. You can block analytics cookies in your browser settings or with Google's opt-out add-on. Google Analytics is not loaded at all for visitors whose browser is set to a European time zone (the EU, EEA, UK and Switzerland), and our German pages never load it. Our German pages also load their fonts from our own server, not from Google.
We also count website visits ourselves, without cookies. When you view a page on autotabit.com, your browser sends us the page address, the site that linked you (without its query string), any campaign tags in the link, how long the page was open, how far you scrolled, whether you clicked Start Free, your device type (mobile, tablet or desktop), your browser's time zone, and your country (from our hosting provider, Cloudflare). A random ID kept in your browser's local storage lets us tell new visitors from returning ones. For visitors whose browser is set to a European time zone, nothing is saved in the browser: each page view gets a new random ID, so we can't tell new and returning visitors apart. We do not store your IP address. If you click Start Free and create an account, that random ID is saved with your account so we can see which pages and sources bring in new users. This data is never sold or used for advertising. Visit records are deleted after 13 months.
Browsers' "Do Not Track" signals are not a recognized standard, so our website and app don't respond to them. The choices above (blocking analytics cookies or using the opt-out add-on) still work.
On the Autotabit sign-up page, we record which steps of signing up were reached, for example that an email was typed, that the security check passed, that the button was pressed, or the type of error shown. We never record what you type, such as your email address or password. These steps are saved with the same random ID, along with your device type, browser time zone, country and how long the page was open, so we can find and fix places where people get stuck. They are deleted after 13 months like other visit records.
The eBay Transaction Report Analyzer on autotabit.com reads the report file you choose inside your own browser. The file and everything in it, including buyer names and addresses, is never uploaded to Autotabit or sent anywhere else, and nothing from it is saved. We only count that the analyzer was used.
Autotabit is not intended for users under 18 years of age. We do not knowingly collect information from children.
Autotabit is operated from the United States. If you are accessing the Service from outside the US, please be aware that your information may be transferred to, stored, and processed in the US where our servers and service providers are located.
If you use Autotabit from the European Union, the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR, and the UK GDPR) gives you the rights below. This section adds to the rest of this policy.
Who is responsible: Autotabit, run by the person and at the address shown in our Impressum, is responsible for your data (the “controller”). Contact: support@autotabit.com.
Why we may use your data (legal bases):
| What we do | Legal basis |
|---|---|
| Your account, eBay sync, data you enter, reports, actions you ask us to take on eBay, AI features you use, support, and your subscription | Providing the service you signed up for (Art. 6(1)(b) GDPR) |
| Security, error logs, preventing abuse, feature-usage statistics, our own cookie-free website visit counting, anonymized statistics, and answering messages you send us | Our legitimate interest in running a safe, working service and improving it (Art. 6(1)(f) GDPR) |
| Keeping records the law requires | Legal obligation (Art. 6(1)(c) GDPR) |
Data sent to the United States: Autotabit and its service providers are based in the United States, so your data is processed there. Supabase, Anthropic and Cloudflare cover these transfers with the European Commission’s Standard Contractual Clauses, which are part of their data processing terms. Stripe is certified under the EU–U.S. Data Privacy Framework. eBay sends us your eBay data under its own terms with you.
Your rights: you can ask to see your data, correct it, delete it, limit how we use it, and get a copy in a standard format. You can object to any use based on our legitimate interest, and withdraw any consent you gave, without affecting what we did before. Most of this you can do yourself in Settings; for anything else, email support@autotabit.com and we will answer within one month. You can also complain to the data protection authority in the country where you live or work.
What you need to give us: an email address and password to have an account, and an eBay connection to sync eBay data. Everything else is up to you.
No automated decisions: Autotabit does not make decisions about you based only on automated processing that have legal or similarly significant effects. AI features only make suggestions that you choose whether to use.
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice in the Service. The "Last updated" date at the top indicates when changes were last made.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@autotabit.com